Returns are accepted for new items with its original packaging for store credit or exchange only within 14 days of the date of delivered shipment. All returns must be approved in advance. Items must be returned in original and unused condition with the original packaging. Please make sure that the items are well packed and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable, and all costs for the return shipment are the responsibility of the customer.
Returns are not accepted after 14 days of the date of delivered shipment for online orders. Please note all made-to-order and inqure-for-price sales are final and no returns or exchanges are accepted since they are unique one of a kind pieces.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address:
103 14th St
If your return is accepted, we’ll send you instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be store credit within 10 business days.
If more than 15 business days have passed since we approved your return, please contact us at firstname.lastname@example.org.